Man came out o look at problem after making 2 appointments. Said would be $450 to take care of problem. I agreed he ask for credit card so they could bill when work was done and we were satisfied. Promised a call when he left in a few minutes to setup time for work to be done. He did not call back. Then found out that the billed my credit card that afternoon Oct. 1 2013. Waited 24 hours still no call back.contacted office on Oct. 2. Told them I was canceling the work for lack of scheduling in timely manor as I need it to be done right away, which he agreed. Spoke with Kendall and she said she would cancel order and refund credit card, that did not happen. Spoke with daisy on Oct. 24, 2013 she did not know what happened other than it was never processed she would she what's up and call back in few minutes, she did not call back. Called back on Oct. 28th 2013 spoke with Sarah said it was not processed as of yet, ask to speak with person that would care for processing but was told she is not working today ask to speak with manager but was told he also was not working today. But he will call me back when he returns to work. This company is a fraud.