You guys provide great and caring healthcare. At the same time the worst possible phone intereaction with patients imaginable. I just waited 20 minutes for a representative to answer my call, an attempt to answer a simple question my doctor's asst. asked of me.\r
Twenty minutes, to just to have someone make a 2 second call transfer.\r
Also switchboard closes at 4:30 for the night, you cannot even leave a message after that, so you are rolled over to the following day and the torment begins again.\r
Endless talk of ""new system,"" but its pretty much this way all the time. Dr. McClatchey, you've been at this long enough to know better. Allow callers with simple questions or answers to bypass the front desk., What's the big deal, you get voicemail anwyay, but at least a message gets delivered!