This appointment was for a routine oil change and inspection. Making the appointment was simple, a brief call to customer service landed me the time slot and day I wanted. The customer service personnel greeted me promptly and courteously. The addition of Starbucks coffee is a good one! As usual the waiting area is not ideal as it occupies a corner of the show room, but does have reasonably comfortable chairs, reading material and a TV. The wireless access is rather slow, but sufficient for basic connectivity. The appointment took about :45 and I was checked out professionally and promptly. My experiences to date are in line with this visit: the customer service staff and work performed get 5 stars. The waiting area and lack of a car wash drag the overall score down slightly.