I originally posted a review detailing the laborious process in which I was placated into submission by a management staff who would always seem to be ""out of office"" or would ""call me back"" in January this year. I had set up a round-trip package for my girlfriends birthday and gave a credit card to reserve. I let them know I was going to pay in cash, and I was told I would not be charged on my card. Our driver was nice, albeit odd since we got pulled over on our way home, and the female police officers told us she believed our driver to be impaired. He passed whatever test they administered, and we were dropped off at home. Good night, except for a few weeks later I was charged two times for the service. Once for pick up, and another for the return home. I contacted them immediately, and they removed the first charge rather quickly, but had neglected to removed the latter, knowing I had paid in cash both times. They kept putting me off, and then new excuses of the driver was no longer an employee, and they had to verify somehow that he was paid in cash because there was no system in place for this? This kept on for over a month, with continued phone calls in, and always being told someone would contact me, but never did. I'm assuming they just thought if they waited it out, I would forget about it, but the more time that goes on with this, the more frustrating it is. Although I had no complaints about the service, the ethics and lack of follow through on the customer service end when it was clear what had happened is infuriating. I would not recommend this service, and would think twice before reserving anything on your credit card.