Recently I've been seeing TV ads with ""actual customers"" who rave about mattress showroom. I don't know where they got these people, but when their mattresses start losing their integrity, these folks are in for a big surprise! When we first moved to Palm Springs we bought a mattress (Sealy, $800.00+) from mattress showroom. Just over a year later, it had lost its support on both sides of the bed. There were ruts in the mattress where we slept. Reminded me of the impression in the bed from PSYCHO. I called (still within warranty period) and got no satisfaction. I was told it would cost me $50.00 to have someone come out to masure the depth of the area where we slept PLUS I would have to pay an additional $69.00 to have the mattress removed. Too bad. We went somewhere else and spent $4,000.00 on a King Size Tempurpedic, pillows, sheets, headboard. If mattress showroom would have just taken care of us, they could have had all that money! I will NEVER do business with them again! Lousy customer service.