Thought that we would try this restaurant and we were massively disappointed by the horrible service. I am so surprised that for a restaurant that is supposed to be so classy (and that charges such exorbitant prices), would fail to train their staff in what good service should be. Ruth's Chris steakhouse is actually much better - the same food (yes, Mastro's puts butter on their steak too - the server even told us this), same nice atmosphere and exceptional customer service. At Mastro's, they tried to seat us in the bar for dinner (despite having a reservation and the dining room was only half full); we couldn't get water, despite asking (nicely) several times; we were brought our appetizer, but no plates. When we finally flagged down our server, she actually said to us, ""Oh, most people just use their bread plates."" Weird. They took the bread and our bread plates away when they cleared the appetizer - so, that meant that we were done with bread. For dessert, we were never even given a dessert menu. It was my husband's birthday and they automatically brought out the driest chocolate cake ever. Sure, it was free, but neither of us wanted to eat it and we were never given any alternative. He even had to ask for coffee - none was offered. And really - $17 for a mediocre cocktail? That is just ridiculous. As is only offering valet parking and then charging your customers for it (when they just dropped hundreds of dollars for dinner and drinks). That is just insulting. Seriously, if you want a really nice night out, go to Marche Moderne across the street - they really know good food and great service.
Pros: Good food
Cons: The WORST service ever. And extremely high prices.