I was able to get in right away. Unfortunately. I have very long, thick hair which almost requires me to have it layered. I usually tip really well because it takes a while to divide the hair into sections to cut the layers and then blend them together a little. Well, this is the first place where she literally grabbed all of my hair, held it in the air, and lopped off huge chunks at a time. It took less than 5 minutes for my whole haircut. I looked like I stuck my head into a weedwacker. First haircut where I actually went home and cried.