Very bad experience - I cancelled the membership after the 1 year contract term, because every therapist that I liked quit (3). While trying to use credits for massages, that I had not used, a new therapist came in, and I liked her. I was told that I could go on month to month, if I wanted and not sign a new contract. I continued for a few months after, and went through 2 more therapists that left, so I decided to just quit for good. I was told by people at the front desk, that since I had already completed a cancellation form, I did not have to sign a new one, since I was on month to month. I reminded the front desk 3 times not to put through the charge to my credit card on March 1st. I was told that they knew I had cancelled, and there was no problem - they would not put through another charge. Well of course they did, and I am still disputing the charge. The manager Sonia has lied about everything. The lesson I have learned from all this, do not ever give someone your credit card number to automatically put through charges, and if you ever quit - make sure you put it in writing and speak to the manager. It is still not resolved, and they continue to lie about everything, and do not care about their customers.