At the end of Last August I paid for a one year membership. The massages were so horrible that they made my back hurt worse than before, so I stopped going. So I had paid for 12 massages but only used six...I called today to set up an appointment and they told me my acct had been cancelled. It hasnt even been twelve months but they took the liberty of closing my account. So basically this company stole $275 (6 massages) of my money and with no remorse from management...in fact she wasnt even paying attention half the time I had to repeat myself. I will be taking legal action to obtain what belongs to me. I implore anyone who is thinking of using this company to skip the headache...you will leave more tense and stressed out than when you went in. Furthermore, these employees ""expect"" a 10-20 dollar tip. They feel that because of the gratuities sign in the reception area they will atomatically get a tip of this amt. One even discussed his tip with me during the massage (for about 20 minutes he went on and on about how most places would charge 120 dollars for this type of massage and when he does it for other ppl they tip him AT LEAST $20) Theres nothing like discussing tips and money to help you relaax during a massage, right? WHATEVER YOU DO, DO NOT GO TO MASSAGE ENVY, ANY LOCATION, EVER!!!!!