After reading the other reviews on here, I had to share my story. This however, happened a few years ago. For the first time in my life, I wanted to get my hair permed. The Mask is not too far from my home and it seemed like a decent place to get it done at. They were always busy and the parking lot always had cars in it. So, I walked into the salon and set up an appointment to get a perm. I returned a few days later for what I thought would be a great experience and it was as if I didn't have an appointment. The lady/girl up front, when she finally got there, had to go back and talk to someone else about my appointment. What was that all about? Anyways, they take me in back so I can sit there and wait for awhile while everyone continues on with their midday conversation session. So, finally some guy approaches me and I get my hair washed and trimmed. He starts to put the curlers into my hair and all the while asking another stylist about ideas on how to put them in. Hello, should he not know that already? My hair was long at the time and fyi I have that really thick asian/hawaiian hair. He's spoken to several other stylist about ideas by this point and I was beginning to think that maybe I should stop him and just leave. I didn't, however, my mistake. Hours later, he finally puts the perm solution on my hair and that in itself seemed to have taken forever. When the time comes to check the curl, he unrolls one of the curler and barely any difference. He rolls it back and leave it in a little longer. Finally, it's time to take it all out. To my amazement, there was barely a WAVE in my hair after hours of sitting there. He calls another lady over and they look at my hair as if it would curl in front of their eyes the longer they stare at it. They come to the conclusion that my hair is too long and that my hair is too thick to hold the perm. Should they not have known that when I walked in there with my hair down and dry. Or did they have to wait until I sat there for about 3+hrs and got the perm to figure this out. They have the most clueless, inept and unprofessional people working there, it's amazing. Needless to say, I've never been back there and plan never to return. It was definitely NOT worth the money or my time! What a waste it was!!!
Pros: nice looking place, bigger than I expected
Cons: the company in itself is a con