We had been regular customers of Mary Coyle, going back a very long time. I used to go there with my family when I was a child. I went to high school with one of the Coyles. My wife and I (and now my son) used to celebrate special occasions there, or just sometimes for fun. It was our favorite place to visit after the Fiesta Bowl Parade every year.
NO MORE. NEVER AGAIN.
We visited this evening (Saturday night, November 27, 2010). The place was busy, so a delay could be understandable. But waiting over 20 minutes with no water, no service, and absolutely no acknowledgment was not good - and that's just the beginning.
After finally having to flag a waitress down, we waited another half hour for our ice cream. However, my wife's was not as requested, and was missing most of one flavor (which wasn't discovered until near the bottom). Also, we were rather hungry, having just come from the Encanto Park 75th Anniversary celebration.
When we commented on the problems, the waitress firmly stated that since the ice cream was finished, everything must have been satisfactory - and anyway, it wasn't her fault, as she didn't seat us, she didn't make the ice cream, etc. When we continued (politely) with an inexperienced person who identified herself as the supervisor on duty, that person stated in an argumentative tone that store policy was that any adjustment to the check after finishing was considered theft, since in their eyes they had served the customer, and we had eaten what was served. The staff then continued that any request by us to ask for an adjustment (even a minor one, which was all we sought), was attempted theft on our part, regardless of service, timing, or other factor.
In many years, I have almost never encountered such miserable, inappropriate, and immature customer service as we did this evening. If you want to spend your money, take it to a place that deserves your patronage - which ISN'T Mary Coyle.