My experience with Marx Jewelers has been great from the beginning.
As my girlfriend and I were shopping for an engagement/wedding ring, we visited many jewelers including some of the ""nearby"" ones. In fact, Marx was one of the first and Slava was helpful and informative and not pushy at all. We scarcely conversed with him, but he apparently was confident that if we were savvy, we would be back to see him.
We chose to purchase a band from another store, but decided to find a diamond separately. We ultimately settled with Marx (Slava) because he was able to get us a better price (almost 1/2 the price per ct) because he didn't have the overhead or the rental cost of a mall store and because he listened to us and was able to work closely with us to meet our custom needs.
After choosing his diamond we had special needs to mount the diamond as low as possible and also to make quality improvements to the original band. Slava uses CAD, so we were able to design, conceptualize, and look in 3-D at the final product before we started any modification.
We then went step-by-step through the construction process and I was allowed to evaluate and make suggestions which were incorporated into the final ring. He even notice a significant flaw in the gold work of the channel-set diamonds on the band and repaired that nicely.
Overall, Slava was very patient and explained carefully and clearly what the limitations were and between us, we produced a most perfect ring for my now fiance.
Marx Jewelers did an outstanding job and I will certainly visit them again when given the opportunity for precious stones and custom work.
Thank you Slava!
Pros: Best price, superb skill, patient, custom, CAD