First, I had trouble contacting them by phone to make an appointment. When I arrived, I was told very rudely that I would have to wait 2 hours. When I said I would go elsewhere, it became 15 minutes. The optometrist was rude and very short with me during the exam, and they did not keep my contacts in stock. It was well over a week before I was able to pick them up. The next time I needed contacts, to avoid this rude staff, and to expedite getting my lenses I tried to order through a different company. Since I was not given a written prescription, the company had to call Marx Optical to verify my prescription. They called over 100 times, and were hung up on every time. Marx Optical evidently ignores their legal obligation to release a prescription to another company when asked by the patient. I had to make a trip back to demand a written prescription so I could get contacts. The staff at Marx Optical is very unprofessional and rude.