We stayed at the Marriott Westchase in Houston over Easter weekend. We were looking forward to a comfortable, relaxing weekend at the hotel since we knew it had been renovated from the Adam's Mark. However, when we got there, we noticed that many amenities that are often found in other hotels, such as shower caps or refrigerators, weren't in our room.
When we went downstairs to ask the receptionist about this, he was very rude, irritable, and had a sarcastic attitude. His first name was Michael, and though I didn't get the spelling of his last name, it sounded like Gwen/Gwynn/Quinn. He proceeded to tell us that refrigerators didn't come in the rooms of ANY hotels in NORTH AMERICA. That's right. Not just any hotels in Houston or even Texas, but all of North America. Not only is this the most broad and ridiculous generalization that I've ever heard, but I've also never heard of a large hotel chain that didn't provide refrigerators or shower caps for their guests. The last thing I want to do when I am exhausted and check into a hotel is call room service and wait for them to bring me a small shower cap or haul a refrigerator into my room.
Later when we asked Michael about the wireless internet and made a further inquiry about WiFi usage, he was very sarcastic, snappy, and had a terribly patronizing demeanor. With an attitude like that, it's anybody's guess how this location manages to still stay in business. To top it all off, they turned the air conditioning off the last morning that we stayed there. We were very offended by the lack of customer care and hospitality at the Marriott Westchase and won't be coming back again.
Pros: Comfortable Beds
Cons: Very Rude Service, Clogged Shower, No Amenities