Marrins' was on preferred list at our new building. Making appointment went well and estimator visited our apartment to provide estimate and explain costs. Promised two trucks so as not to smush our stuff. Promised wouldn't go above quoted cost - period. Made no mention of having to pay some money day one (when they packed us up), and balance day two (when they actually moved us). When they actually started the job, only one truck showed up which they tried to jam everything into but couldn't. Told me I would have to pay if they used more boxes than estimated. Told me I would have to pay one third of balance first day meaning I would have to leave apartment to go to bank. Told me we would have to pay any parking tickets above the quoted rate after we agreed to that rate. All of these led to a ton of arguing, stress and frustration. We had to work with our old building and new building to allow for two separate trips since only one truck showed up and obviously move took much much longer than planned for. I could write for another 30 minutes including writing about how I had to race around to prevent one of their vans from being towed. I have never posted on Citysearch but was so aggravated by the experience felt the need to write. I don't know what type of training and oversite the Marrin's provide. In this situation it was severely lacking (we believe our estimator was new to the job and mis-estimated the size of the job and neglected to mention some things at our initial meeting). Our estimator, our moving crew, and the dispatcher all knew this move was going very poorly yet we never heard from the Marrin's management. I must point out our actual movers - Luis and his team were very good. I was so excited to work with Marrin's after reading all the glowing reviews but this turned out to be a very bad experience. An easy stress free move is difficult to achieve. You need a top notch company, an experienced well trained estimator, an excellent dispatcher and an excellent work crew. If any one of these areas is lacking the results can be quite unpleasant. Marrins' may be good in some or most of these areas, I have no idea, but one weak link can ruin the experience. Bottom line - bad, stressful, unpleasant move.
Pros: Move was successful - Luis's team is very good
Cons: Stressful and Bad experience