Marrins' Moving Systems, LTD

Jeanne Stewart and the team at Marrins Moving provided us with an excellent experience from the beginning to the end! We first engaged them at the start of our process to sell our home in Manhattan and move to Asheville, NC, having them move several items from our apartment on the UES into our storage area in Chelsea. Once our apartment sold, they were back on the scene to deliver boxes and guide us on what we could and shouldn't try to pack ourselves. Marrins Moving has got to be the best in the business! They have the nicest team of men who directed and managed the move from NYC to NC, where they also have an office, and they made our life so much easier. From Dimitry to Offer, the set up and logistics were perfect. Nigel and his crew of 6 (which included the team who moved some of our things into storage) seemed to move effortlessly, working so well together that I think they are a model for teamwork and customer service! They had a narrow spiral staircase in Manhattan to maneuver (which they did with great care and seemingly ease), a stop in Chelsea to empty our storage area, and another stop in PA to pick up a few items a friend was storing for us ... then the drive to Asheville NC (where they team tagged with the Raleigh based crew) ... and everything (including delicate antiques) arrived in perfect shape! Thank you Marrins Moving for a job extremely well done! Pros: null Cons: null more

Marrins Movers were referred by a friend who has used them two times with very difficult moves and had nothing but praises for the owner Robert nd his family owned moving company. I am glad I trusted my friend's recommendation. Other salesman tried to downplay costs of packing and properly wrapping my belongings. Marrins was up front from the very beginning about any and all possible costs and worked with my building to sort out building constructin and elevator times. the crew arrived on time and finished as promised. They were not the least expensive mover, but they are definitely going to be the movers i refer in the future and use if I need such services again. Thank you to Marrins! Pros: null Cons: null more

They were nice and affordable, but they ruined some of our furniture- broke an expensive lamp and our dining room table and could not figure out how to move an entertainment center, causing it to be totally scratched and dented. When we complained, they sent their furniture guy who gave a very low estimate of the damage. We feel very taken advantage of. We are left with damaged furniture and they have offered very little in terms of compensation. So- either buy expensive insurance, or be prepared to have damaged furniture that they won't take care of. Pros: null Cons: null more

do you self a favor and never ever call them. more

We've moved more often than I care to think about in New York, and each time we've used a different moving company. Marrin's is by far the best movers we've ever used. Their crew was friendly, professional, speedy, courteous, and handled our many belongings with care. The estimate turned out to be spot-on, and the office staff was quick to reply to any questions and concerns. All around, they made dealing with an uncooperative building super and a lousy building manager in our old building that much easier. Believe the hype - these guys are awesome! more

I used Marrins for a local move and most recently a long distance move. From beginning to end they were great! Very thorough, the crew I had each time were different but great each time. Price was as promised. All additional costs are outlined up front along with any potential costs. If I need movers again I will definitely use them. Thanks Marrins!! more

Wow is all I can say! From the estime, to the communications with the dispatch team to the day of the move from beginning to end - all was GREAT!! Communication was great - all details were shared of any potential costs and in the end everything arrived at our new hose in perfect condition and on time. The movers themselves were very courteous and I had children around during part of the move. Marrins was recommended by a family friend whio has used them numerous times and says they refer all the time and get great feedback! Thank you Marrins for a great experience!! more

What a relief to finally find an honest moving company! Everything was explained to me. From the first phone call to make an appointment for an onsite estimate I was inmpressed to the moment the last piece of furniture was placed in our new house. Everything was wrapped and boxed approporiately and quickly. Moving with children can be difficult - the Marrins' cow truck made the experience fun for the kids and less stressful for us!! Thank you Marrins - we will tell all we meet who need a great mover!! more

I've used Marrins' Moving twice ... once to move from the Albany area to NYC and the second to move from the Lower East Side to the Bronx. Pros: Honest, reliable, meticulous Cons: who wants to move? more

I first used Marrins' for a small move within Manhattan a few years ago and my experience with them was great. I also referred a friend who has his things in their storage. Our recent move was from the city to our house in Westchester County and again they provided top notch service. I have children under the age of 5, a lot of heavy furniture and high end electronics, The crew handled everything with care as if it was there own belongings, they arrived on time and were very polite - to my family and to each other. The price was exactly as promised and explained by the salesman when he did the onsite meeting. When I called the office staff for a certificate for my building they were also extremely polite and efficient. I will continue to suggest Marrins' to my friends who need need a mover who truly values people's belongings. Thank you Marrins for another great move!! Pros: competitive price, no breakages, polite staff Cons: none at all more

Had scheduled a move for 8am. At 9, received a call that the truck was delayed. Movers finally showed up at 11:30 at which point I was told that it would be made up in the price. After settling the bill, we received a new bill 2 weeks later, outling charges that were never discussed and not included, including mistakes in the amount of time spent on move. Would never use this outfit again. Totally unprofessional. Cons: Late Arrival, hidden charges more

It's unfortunate that the previous poster had such a bad experience but I personally could not have had a better one. Pros: Professional and efficientmove Cons: None more

Marrins' was on preferred list at our new building. Making appointment went well and estimator visited our apartment to provide estimate and explain costs. Promised two trucks so as not to smush our stuff. Promised wouldn't go above quoted cost - period. Made no mention of having to pay some money day one (when they packed us up), and balance day two (when they actually moved us). When they actually started the job, only one truck showed up which they tried to jam everything into but couldn't. Told me I would have to pay if they used more boxes than estimated. Told me I would have to pay one third of balance first day meaning I would have to leave apartment to go to bank. Told me we would have to pay any parking tickets above the quoted rate after we agreed to that rate. All of these led to a ton of arguing, stress and frustration. We had to work with our old building and new building to allow for two separate trips since only one truck showed up and obviously move took much much longer than planned for. I could write for another 30 minutes including writing about how I had to race around to prevent one of their vans from being towed. I have never posted on Citysearch but was so aggravated by the experience felt the need to write. I don't know what type of training and oversite the Marrin's provide. In this situation it was severely lacking (we believe our estimator was new to the job and mis-estimated the size of the job and neglected to mention some things at our initial meeting). Our estimator, our moving crew, and the dispatcher all knew this move was going very poorly yet we never heard from the Marrin's management. I must point out our actual movers - Luis and his team were very good. I was so excited to work with Marrin's after reading all the glowing reviews but this turned out to be a very bad experience. An easy stress free move is difficult to achieve. You need a top notch company, an experienced well trained estimator, an excellent dispatcher and an excellent work crew. If any one of these areas is lacking the results can be quite unpleasant. Marrins' may be good in some or most of these areas, I have no idea, but one weak link can ruin the experience. Bottom line - bad, stressful, unpleasant move. Pros: Move was successful - Luis's team is very good Cons: Stressful and Bad experience more

After much experience with both domestic and international moves, this was one of the easiest and least stressful. The highly professional team was courteous, friendly and spent the time very efficiently. I would certainly recommend them. more

Moving is stressful, or at least it was for me until I met Marrins - this was my 3rd move with Marrins. I have recommended them to many friends and family (moved my mom and she is a real critic and loved the crew and service) As always the estimate was thorough, they were ontime, worked great with the building personnel, the office was great with the insurance certificates and the crew packed me, moved me and delivered my stuff to 2 differrent locations. Just read a review from another client about particle board furniture - was sorry to hear about their experience but I was told that the NY DOT will not even allow it to be covered because it is not made to move - told this by 2 moving companies. Pros: ontime, polite, thorough, careful and great accurate price Cons: none more

Marrins was one of several companies recommended by my building. I chose them despite their having the highest estimate, because it was fixed price and because so many of the reviews here were so positive. Pros: Fixed price, sent big crew Cons: Careless wrapping scratched and dinged almost every piece more

Marrins' Moving helped me move my home and business. I was amazed at their ability to get large pieces of furniture through tight spaces with no wall damage. They did a great job! Pros: Friendly moving staff make you feel at ease; Cons: Nothing to say on the negative side more

They arrived on time, were very careful with my furniture, no scratches or dents and then met at the new location on time and everything went very smoothly. The men were very helpful and kind. The price is right. What more could you ask for?! Pros: Absolutely the best moving experience! Cons: Nothing... more

I hired Marrins' to move my items to Florida and they got the job done without any issues. The price was reasonable and the movers were courteous and professional. Pros: Reliable & professional service more

Until I was recommended Marrin's, moving in New York was at the top of my "worst things in life" list. Their professionalism, punctuality, efficiency, friendliness and helpfulness were incredible. I felt at ease every step of the way. There were no surprises as they sent someone out ahead of time to give me a solid flat rate. And, I think I even had fun on moving day! Also, as a single woman, I felt very safe and taken care of. I cannot recommend anyone more highly for one's move. Pros: Everything Cons: I can't think of one more