I describe my experience with Marland place as Fair. For starters, they pass on a cleaning cost after move out to the resident. I have lived in apartments all over Houston and have several friends that have lived in other complexes in Temple and none of the other complexes do this. It is considered a normal part for management to handle. Next, I lived there for over a year and a half, and worked nights. Every time they had to spray for bugs or maintenance had to enter the apartment I had requested it be done early in the morning, and they showed up at 1 pm. It's not a big complex by any means, and after 18 month you would think they could learn/care about their residents. Finally, when I moved out I was charged for a chipped countertop. The countertops were new when I moved in, but I never chipped it. When I brought this up to Celina, the manager, she basically said she's passing a cost onto me. I told her I would write this review and several others and she said to go ahead. I called the management company and Lexi, the complex supervisor very rudely told me she didn't know what I expected her to do, and that I was lucky they didn't up charge me the way other complexes do. I was absolutely taken aback at the way they handle customer service issues. I come from the understanding that word of mouth is beneficial for companies and you try to work with dissatisfied residents. I should add that I moved out of the complex because they started grossly overcharging for rent. I lived in an efficiency, and for the amount they're now charging I can move into a nicer, safer one bedroom apartment. I work at the local hospital and given my experience with the complex if I had to do it over again I would move into Echo Lane apartments or Chappel Hill. I have friends that live at both that are extremely happy with management and the complex.