My fiance bought my engagement ring from Marks & Morgan @ Carolina Mall in Concord, NC on 5/18/10. I took it to them to get it sized & they sized it wrong the first time but with all the excitement I decided to live with it as it wasn't to big. Well after losing a lot of weight I had no choice but to get it resized. So in May of 2011 I took it in & had it sized again. I got it back 6 weeks later to only have the biggest of the 3 stones chipped. Extremely upset but knowing there wasn't much I could do I had them send it to their home office to have the stone replaced. About 7 weeks later I get the ring back & this time the side of the ring was bent! I was beyond furious. They again sent the ring back to home office. I at this point called their home office to get some answers. I began working with a girl named Lisa who was the only one that really worked with us & had the slighest bit of professionalim! She assured me she would take care of things. She also gave me the option to special order a ring that would already be in my size though it would take about 8 weeks. I agreed to that & was told that when my original ring came back from repair that I could wear that until my special order ring came in! Well they never called to say that original ring came in so I called to check in on the status as I needed that ring for engagement pictures we had been postponing several times due to all this. I was told that it came back & had to be shipped back because NOTHING had been done to it! Again they NEVER bothered to call & tell me this. Well weeks later the ring is returned again & again nothing was done to the ring. Pictures continued to have to be postponed & now will not be ready for my events!!!! A few days after this my special order ring arrives & all three diamonds have what they called ""occulsions"" which made the ring look dark grey almost black!!! I again called & talked to Lisa & we had to work out something out. I ended up having to pick out a ring in the store that was either like mine or within the pricing of mine & was going to have it sized! I went with the same ring & ended up taking it to one of their other chain stores to have it sized while I waited! Why we didn't do this all along I am not sure with all the problems I don't know. The store was NO HELP, Sarcastic, insulted my intelligence several times, & unprofessional throughout the whole process. Lisa did was she could within her limits & even gave us a $150 gift card to spend at a sister store cause she was told I would NEVER set foot back in that store again! When you spend the money on a 1ct ring you expect a lot more then this granted in my opinion when you buy anything you deserve A LOT more then this!!!! I would NEVER refer anyone to this store! During all this they even had a new manager take over & nothing was different about things. NEVER AGAIN!!!!!!!!