I truly thought with the ""reputation"" they have that they would strive to take care of their customer's large and small alike. I was shocked at how heartless these people were. I guess they think since they are considered a celebrity florist that they can do what ever they want and call it customer satisfaction. I had the manager, Rita, tell me to, ""get to the point"" and Ben say to me, ""we did what we were supposed to do"" not once hearing an apology. They feel that leaving flowers on a call box without a courtesy call to the recipient or to the person that placed the order is appropriate. They think it is okay to call the next day and say, ""oh by the way did you get your flowers?"" Nobody seems to care that a call a day later might ruin a special occasion. I keep hearing, ""well you did get the flowers, right?"" Like I should be happy that they are even entertaining our order at all. I really thought that I might have had an isolated incident but I was wrong, everyone seems to be receiving bad service! I am not alone in feeling that Mark has no idea what his people are doing or he just doesn't care anymore. Well, the next time we order flowers or host a large event, we will be looking elsewhere. I wouldn't order flowers from them, even if they were the last flower shop on earth. I have never experienced such poor customer service. Mark's Garden better realize that word of mouth is just as powerful as being featured in the pages of some glitzy celebrity magazine. Wake up and smell the roses, Mark's Garden! You are not the only game in town and people talk. Taking care of your customers should be important to you and your employees. This is obviously not the case. If you are reading this, don't waste your time ordering flowers with Mark's Garden because after you place your order and they take your money it is all down hill from there. Their customer service is so poor that even if the arrangement is beautiful you will chuck it out of principal alone.
Pros: You can say you received bad service from an A-List Celebrity Florist.
Cons: They are rude and have no idea the meaning of taking care of their customer.