All of the doctors and staff are extremely nice and knowledgeable. I've had my braces for about 8 months now and I have never broken a bracket. I've never had any problems with them. They are always extremely understanding when I stain my clear ties (for my clear brackets) and let me come in and get them changed. They always get me in and out. Couldn't ask for more. Can't wait to get my braces off though!