Hey there. WE have used these guys in the past with no problems. But last night we had issues. OMG
They dropped off the machine and said - oh -- yeah its not working properly........then left.
Our 75 yr old Mother in Law was trying to celebrate her 50th Anniversary. So the whole nite we listened to a clanking, rocking machine and drank syrup.
No ice, no help and now they are badgering her about not using the 'machine correctly'
The website says 125% money back guarantee with a the cop out at the end - 'we just ask you use it correctly'.
AVOID this company.
IF we see a refund I will revise my review.