Expected nothing but a cozy atmosphere, with decent food and service... and this place failed on every level!! \r
Although we were a younger group (my husband and I, my brother and his wife, and my 2 cousins), I honestly felt like we were at Steak n' Shake @ 2am on a Fri night with the experience we had at Marco's. We take food pretty seriously in our family, and we love finding new, local restaurants that put the chain ones to shame. We had chosen Marco's based on a few recommendations, yet couldn't be more disappointed when we walked out of there... and are sure to never go back again. \r
The service was the worst I can ever remember having, (considering I spent years dining at chain restaurants when traveling for work). We waited around 45 minutes for our food, which came out blatently looking and tasting like it had been sitting under the heat lamps for the last half hour. Their pizza was so bad, it made a frozen Tombstone look good. Annd, we had drinks show up with bugs in them and then were still charged....I could go on and on...it was THAT BAD!!\r
And after all of this, my brother's wife pulled the manager aside to simply let him know of our poor service (nicely, calmly, and making sure he knew we weren't expecting anything from it), and instead of apologizing for our experience, he turned the blame to us, saying we weren't on time for our reservation, which was not true at all. Never once did we receive an apology for anything that night, and felt like the mananger could care less. \r
This is actually the first restaurant review I've ever posted online, if that says anything about how strongly I am against the service and quality of Marco's Restaurant.