Purchased my brand new Toyota Corolla in 2009. I allowed the sales/finance staff to talk me into the Platinum Vehicle Service warranty plan (~$1500 upgrade for a 7 year, bumper-to-bumper, free roadside assistance, etc). Luckily, I hadn't needed to use it for the first few years (although I have lost count on how many recalls I have taken part in, I will steer clear of Toyotas from this point on most likely). Today, my car wouldn't start, so I think ""Okay, I will call Toyota Roadside Assistance"" only to find out that apparently it is not covered and I will need to pay it all out of pocket. The kind operator told me that I could try to seek re-imbursement, but I didn't want to take that risk, because Maplewood Toyota Sales staff lied to my face so I cannot allow myself to trust them. Will not do business with them again and will certainly not recommend them to friends and family.