First problem, however slight, was that they insisted on me emptying out all my dresser drawers before moving. I've never had to do this when moving before, but hey, they're the experts in the city, I'll do what they say. But the first real issue I had was Mambo calling twice in a 2 hour time frame, the day before the move, saying if I didn't call back to confirm by noon they were going to cancel my move. What?! I work! I was in a meeting! So then they tell me that they are going to have to move me to the afternoon slot, because someone else was going to be using the hoisting equipment.
This was unacceptable because we scheduled our move over a month in advance, making it clear we were hoisting. They called back saying they could do it, but suddenly our price quote jumped from $120/hr to $129/hr. What else are you going to do when you have less than 24 hours before the move?
The day of the move they arrived on time. However, they were not as quick as everyone was saying. My boyfriend and I did have a lot of stuff, but we also lived in a 450 sq. ft. apartment in Old City. How much stuff can really fit in there? Apparently over 2 hours worth of loading. I should note this was not the part that required hoisting. They seemed apprehensive about breaking down some of our furniture, despite the fact that they reassured us over the phone and on the website that this was all a part of the job.
They did not waste any time in travel, as they beat us to the new place in South Philly. Then the rest of the moving began. Turns out they couldn't hoist to the third floor, so they worked their magic and somehow got everything into the place. Why did I dock three stars then?
1. The move took 5 hours at $129/hr. We were originally quoted at 3 hours for $120/hr. This is a HUGE price difference, especially when they only take cash.
2. The didn't reassemble any of the furniture that they disassembled. Yes, I realize this would have cost me more time/money, but it was more the principle. The one thing they did dis-and-reassemble involved a lot of manpower and swearing, which was a little uncomfortable.
3. Boxes marked fragile (glasses/plates) were found under boxes of books (that were clearly labeled books). One mover also dropped a fragile box right in front of me, and didn't really apologize - just said the printer box was too slippery. They overall did not seem to care about our things, and if I wasn't so anal about how I packed my breakables, I'm convinced half of them would have been shattered.
4. One of the movers actually told me to start carrying things up to the third floor. My boyfriend and I did a couple trips and stopped after we realized we're paying these guys $129/hr and now we're moving our own things?
5. I guess we didn't tip well enough (especially considering how unhappy we were) because after I gave the one guy his tip, he stormed out. Can you at least wait to complain until you get out to your truck?
After all was said and done, we were out $705, and were left with everything in the new place, but broken down and in complete disarray. I wouldn't use them again.