I was in a minor accident with damage to front bumper, hood, pass. fender, pass. side mirror. I received a check from the other parties insurance, but wanted to order my own aftermarket parts (front bumper and side mirrors) discussed this with the shop ahead of time and they were fine with it, so far so good. Car goes in on a Monday and was estimated about 4 days of work. They removed pieces from my old bumper to make the new one work, didn't ask me if they could destroy my old bumper, I had plans to fix it up and re-sell it, now I can't. The new bumper came primered already, so they just painted right over, a good shop should have stripped it down to the material and re-primered it themselves. They said they can't guarantee their work on the bumper now, gave me an option to either have them sand it down and re-do it or just do the best they could with the way it was, well because they were taking so long already and I didn't want to go over my allowed estimate time I told them to just do the best they could. It was Thursday and I'm getting impatient, I hear no progress from them, so I stop in they tell me the car would be done the next day, next day came they tell me the next day it will be done, ended up not even getting painted until Saturday. When I stop in on Monday, I see my car sitting outside painted, but then I notice that the mirrors weren't installed. Talked to the girl and they weren't even painted, so I tell them to paint them, she says it'll be done the next day, on my way driving home she calls me telling me I need to stop in again to talk to them about something. When I get there, they show me the pass. side mirror and part of the stud section that holds the mirror up is broken off, they tell me that the screws that came with the mirror are too short and try to b.s. me that it wasn't their fault. I'm upset but I don't care anymore, I'll fix it myself, just paint it. So they paint it, I get them back, and when I go to install it, notice that they never re-installed my chrome window trim correctly which is how they broke the mirror because it didn't align correctly. They didn't even offer to take off any money of my final bill then either. Summary: Very disappointed in my experience at this shop. I wouldn't recommend them to anybody! Afterward I talked to someone else who had taken their car there and they had bad experiences there as well. They broke things on my car, couldn't guarantee work, way over their estimated time, horrible communication, lazy service and they lied to me. It's fair to say the paint job was decent (excluding bumper).
Pros: Decent paint job that wasn't guaranteed?
Cons: Broke parts, no guarantee, over time, bad communication