It was the first time ever I hired one of these services for my house, and believe me, I regret it with all my heart! It seemed to be the perfect company: friendly staff, a lot of phone calls and nice emails back and forth before the scheduled cleaning date. Finally, the cleaning day arrived. Three ladies came to my house (instead of 2, as I was told before), and in 2 hours the job was done. A supervisor came to check if the girls did their work properly, he pointed a couple of things that were not done (daughter's bed was not made, front door wasn't cleaned), and then left. Then, I started walking around the house and found out that a lot of the things that were promised to me were never acomplished: the trash in my kitchen was never emptied, the stove top was dirty and full of crumbs, my french doors and windows were not cleaned, etc. I felt really upset! Before the girls left, I asked them for the bill, but they said that I would get one from the main office, and that they'd let me know how much do I owe.
Pros: Excellent marketing, ads
Cons: Unprofessional, uncaring, bad communication.