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Maid Brigade Houston - 2 Reviews - 9215 Solon Rd, Houston, TX - Personal Care Reviews - Phone (866) 417-1361

Maid Brigade Houston

9215 Solon Rd
Houston, TX 77064
(866) 417-1361
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Personal Care

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I hired them to clean only the downstairs part of my house. I was quoted $180 but after the 4 1/2 hours of cleaning, I was charged $320. It was a very poor job, and a great deal o...

Worst Maid Service I have ever used! 3/13/2011

I hired them to clean only the downstairs part of my house. I was quoted $180 but after the 4 1/2 hours of cleaning, I was charged $320. It was a very poor job, and a great deal of items were still left dirty and untouched. I called and requested my ""satisfaction guarantee"" for them to come back and finish... especially since I was charged twice what I was quoted, and got no return phone calls for over a week. I had schedule for weekly cleaning and one week later, no cleaning service. They completely forgot. Once we finally connected again, they told me it was too late to come back for my satisfaction guarantee re-cleaning. I told them I would file a complaint with the Better Business Bureau and they were completely unconcerned. Not customer service friendly, what-so-ever. After that, I hired The Cleaning Authority. They were absolutely AWESOME. They quoted a price and stuck to it. They spent the same 4 1/2 hours as Maid Brigade, but in this case, my house was clean and beautiful once they finished. Nothing was missed. The people were highly professional, and they even had a supervisor come over after the cleaning to investigate the quality, which is their standard policy. So far, I've had The Cleaning Authority over twice and plan have them come by weekly. Night and Day difference in companies. more

Stole our check? 8/17/2010

My wife wrote them a check and 2 days later that same check number showed up at a Walmart for over $1400! I can only deduce that the check was altered by someone at the service and used. The owner was very reluctant to call me and when he did he was very rude and said it wasn't his problem, refused to discuss it and hung up on me. We recovered the money from the bank but I had to spend over $1000 having my entire house rekeyed since they had a key. He was so abrupt with me it made me even more suspicious. They are extremely expensive and their work had deteriorated but we thought they were safe. It doesn't do any good to be insured and bonded when you don't take any responsibilty. Bad news. more
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Owner Message

  • Maid Brigade Houston is the first house cleaning service to offer a certified green cleaning system to protect the families we serve and the employees who clean your home. Our house cleaning service means you get the best in environmentally friendly cleaning products for your home. Our maids are professionally trained and Green Clean Certified. Maid Brigade guarantees each and every cleaning. To ensure superior quality housecleaning service, we leave behind a Quality Card after every visit. This is your opportunity to evaluate us. The Maid Brigade standard for customer service sets us apart from ordinary residential cleaning services. Our commitment to providing sparkling customer service is both a system and an ethic. Maid Brigade Houston is the one house cleaning service that simplifies your life so you can focus on what matters most.

Additional information

  • Payments:

    Visa, Master Card
  • Neighborhoods:

    Bell Mead