I wish I could give a 4.5. I agree with what Marvel said BUT the great thing about different women being available to clean your house; if someone calls in sick, sprains an ankle or takes a vacation... my house still gets cleaned. Really, most the time you get the same ladies. If they miss something, (ie Marvel's bar stool) tell the office. I bet it never happens again. I've had individual housekeepers in the past. True, they may always know exactly how you want things cleaned but then having someone call in sick or your housekeeper quits the week before you have a baby... FORGET IT! If one of the ladies doesn't vacuum under a bar stool call the office, it will never be missed again. When I first started using them, I told the office they were forgetting to clean an interior French door. In 4 years, they've never been missed since.
On the whole, I think they do put everything back the way it was. Someone else said they didn't put her rug back the way she liked it. Honestly, if I cleaned 4 houses a day 5 days a week, I might forget if one lady likes her rug angled instead of squared to the room like the other 99.9& of us. If things don't end up exactly right, I would say, they don't put it back randomly. They make things look nice. They don't always put the pillows back exactly the way I had them, but they clearly put effort into where they put them.
Also, my 4 year old daughter loves them. They always call her by name and say hi to her. Half the time she makes me stay home until they arrive so she can say ""hi"" to them. They are always really nice and friendly. I think that says a lot about how they feel about the company they work for.