I have never been more frustrated in my life. A classic case of bait and switch with terms and price. The salesman gave me a price that they would work with and confermed the incentives that Ford was offering, only to find once that I was ready to sign with the little man in the back office that what the salesman said was a bunch of bunk. All of a sudden, he had a case of amnesia. Either the staff is trained poorly regarding product or they are incredibly dishonest and lack ethical value. After my experience, Mr Vanderpool, the GM, said to me that they try to seperate themself from other dealers and they have, they are worse.