I've used Madison Avenue Florist before and they've been great -- BEAUTIFUL arrangements but this last time they screwed up and when I called them, they could care about their mistakes. It's enough for me to switch to one of the other 8,000 florists in the city who also do great work.
Here's the scenario:
I call in an order for a pretty arrangement approx $80 to be delivered on Thurs ( called Tues) to my good friend's office for her birthday. Also told them to include the following note: "Happy Birthday! Love, Laura"
The flowers were delivered on Wednesday, one day early, without a card. My friend mentioned to me that she was sent an anonymous bouquet. Asked her who dropped it off -- Madison Ave Florist.
I called them up to confirm that they delivered the flowers early and without a note.The guy confirmed and said, "well, sorry" and then hung up.
It was embarrassing to call my friend back and tell her that those were my flowers that came early and without a card.
I wouldn't expect a full refund, but at least give me something off or offer something for the screwup. Send me some cheap carnations with an apology. Something...
Was frustrating that they could care less.