JavaScript is not enabled.
Madison Ave Bridal - 4 Reviews - 531 Madison Ave, Covington, KY - Women's Clothing Reviews - Phone (859) 581-2743

Madison Ave Bridal

Claim
marker
531 Madison Ave
Covington, KY 41011
marker
(859) 581-2743
Incorrect info? Correct your listing

Main categories:

Women's Clothing

Related categories:

Retail Shopping , Apparel

Reviews

( 3 )
( 0 )
( 0 )
( 0 )
( 1 )

Best

We had an OUTSTANDING experience with this store. The staff stayed late to ensure our satisfaction. While my daughter arrived with one type dress in mind, Leah really knows clot...

Worst

I work in customer service so I understand that working with people can sometimes be challenging. However, regardless of the circumstances, as a successful business woman myself,...

GREAT EXPERIENCE! 7/15/2010

We had an OUTSTANDING experience with this store. The staff stayed late to ensure our satisfaction. While my daughter arrived with one type dress in mind, Leah really knows clothes and guided her to the PERFECT dress! WE LOVE the dress and LEAH and KIM! They could not have been more professional and customer focused. If I had another daughter, I'd RUN to MADISON's! Pros: GREAT STAFF Cons: NONE more

I have never been treatly so poorly and disrespectfully. 6/17/2010

I work in customer service so I understand that working with people can sometimes be challenging. However, regardless of the circumstances, as a successful business woman myself, I’ve learned and was taught by my parents at a young age that you have to be someone who has integrity and does everything they can to be as professional and kind to each and every customer. The day of the fitting there was an appointment set up. We waited for at least 15 minutes before we were even greeted. When someone finally came over, they pointed and said there’s the dresses to try on those and walked away. There were only 2 or 3 sizes there and 3 girls to try on dresses. I went to try on a size dress I normally wear and it was snug. I went up one size and it fit but just to be safe I decided to go up one more. I was told that they didn't have that size so I'd have to go up another size. I got upset because they said I couldn't try that size on either but to "trust" them. I refused to buy a dress I don't try on first. From there, miraculously the largest size appeared. I tried it on and it was baggy (the dress should be fitted). The sales women then proceeded to ooo and ahh about how great it fit while I'm thinking are they looking at someone else? This is sagging off me and I had way too much room in the chest. I again said I'd prefer the smaller size because this is too big but since they didn't have it I'd come back. Again, miraculously they had the size smaller. I tried it on and they said it's too tight. IT IS A FITTED dress. It was not too tight, it was also sagging but I wanted to go a little bigger since the wedding is later in the year. It was not necessary to go up 2 sizes. Even though I was frustrated, I decided to go with the bigger size because I was tired of being there. I go to the register to pay and was told at the beginning the dress was $140 with 15-20% off. The dress ended up being $159 and they only took 10% OFF. After the discount, the lady says "we're going to add $30 because you got a bigger size". I was so frustrated at this point and they reassured me I could change the size. I called a few days later (it takes 4 months to make the dress) and told them to go down to the smaller size but they said they would only do that if I paid another $50. I was livid at this point because during the conversation, the woman was very rude by talking over me and mocking what I was saying by YELLING to her coworker, "I don't even believe this girl, she be trying to change the size of her dress and claims her dress is too big". This proceeded and she wouldn’t let me talk. Every time I tried to explain the situation she’d YELL over me to her coworker. Finally I got off the phone because I could not deal with the lack of respect. 4 months later we are at present time. I get a call saying we have 2 weeks to pick up the dresses (the wedding isn't until later this year) and if we don't for each day we don't pick it up it will be $3 a day for them to hold them. All I can say at this point is wow. I hope that nobody ever is treated with such a lack of human decency, compassion, and understanding. It all makes sense. Of course they would try to get any last penny out of us because I highly doubt they have any repeat business with their lack of professionalism, honesty, and kindness. Pros: The dresses were pretty but so are dresses elsewhere. more

AWESOME! 1/20/2009

I have to say that this place is beautiful. I went to Fabulous Bridal and they were amazing, too. This district just with these two stores alone kicks Readings behind. I ended up getting my gown from Madison Avenue Bridal and am only three weeks away! Pros: Value Cons: parking more

Best Bridal shop around! Believe me I went to all of them! 1/4/2009

I had just about given up because I hadgone to at least a dozen shops and either the employees were horrible, the dresses, ere horrible, or it was just way out of my budget, This store was my last hope it seemed and they were terrific. more
< Previous 1 Next >
SUMMER SALE!!!:
15% OFF all yearly plans
Use year15 at checkout. Expires 9/30/2018

Additional information

  • Hours:

    Tues 12-7pm) Wed 12-7pm) Thurs 12- 7pm) Fri 12-7pm) Sat10am-5pm Sun 12
badge