I had my dog and he was hurt, I took him to Madera Animal Hospital to get help. When I got there the front staff was wonderful. they were concerned and got me in quickly. The all the techs were very polite, friendly, informational and concerned with my baby and were very understanding. The doctor came in and looked over my pet and he was gentle with him. He explained what he would like to be done. He sent his tech back in with the estimate and she explained in detail what each thing. I needed sometime to talk it over with my husband, so she gave us a few minutes. While I was in the room I heard screaming and yelling from the back by one of the doctors for at least 5 minutes. The tech came back and was still very polite and professional which I really like they made me feel at home and like my pet would be taking care of, but I decided to go somewhere else because if the doctors treated their staff by what I heard being said and the manner it was said, I didn't want my baby there. That was totally unprofessional, I feel sorry for the staff there. I will tell everyone want happen and tell them not to go there. I will never take my pet back there to be treated by those Doctors.