One thing Macy's is good for is to study how to ruin a thriving business. People are staying away in droves due to the reduction in service and merchandise quality. The Water Tower location is no exception. After a visit in Holiday 2007, I have seen it for myself. All the press releases in the world will not overcome what is going on inside the stores. As sales continue to decline, as they have for 5 months straight at the time I am writing this, maybe some changes will be made to bring back the experience of Marshall Field's. Until then, I, and millions of others, will not shop at any locations.
Pros: The memories of a truly great store....Marshall Field's
Cons: Too many to list in this small spot