The work was acceptable but I had to deal with a VERY RUDE representative. This man was not patient with me and did not hesitate to show me his frustration. In one phone call, after I asked him some questions about the contract he said in a sarcastic way ""well, your whole house needs repairs!"" I told him that that was not very nice to say and he admitted it, but then he continued to answer my questions with a very rude tone and laughing all the time. I asked him not to laugh and to respect me, he then started raising his voice. I was calm the whole time (I am a teacher and I have experience staying calm and wise even if someone is acting crazy in front of me). I told him then ""you are now raising your voice, please don't raise your voice"" (I was very calm the whole time, using my usual ""teacher voice""). He replied saying ""oh, I am having a bad day"" and he hung up the phone. I called the main office to ask for another person to be in charge of my project (which was half way done) and I explained the problem. The owner called me several hours later and apologized for him and said that this man was having some medical problems and that's why he was having a bad day. I am a customer. There is no excuse to treat a customer the way I was treated. If this man has medical problems, or needs some anger management classes, he should not be working with customers. He obviously does not like dealing with customers and has no patience. They did not assign anybody else after this incident. I told them I did not want to see him again. The workers finished the work without anybody supervising them. I wished I had hired workers directly (I would've saved about $2000), but I wanted to have someone in charge and a company to back up the work. In the end, the whole project ended up as if I had hired the workers directly (I was the one checking on them) but I had to pay the expensive price. I thought I was going to get a discount (since I ended up doing the representative's work) but no discount was offered. Oh! I just remembered, the contract said they were going to clean with a ""magnetic sweep"" which I believe was never done, there were nails, pieces of wood and one vent (that had been removed), all around my house. If I ignore the ""magnetic sweep"" I can say that the workers did an excellent job SO you don't reallly need M&M, you can hire the workers directly and you can save a LOT of money. Trust me, don't call M&M, call the workers directly, it's the same type of work. If you are wondering how to hire them directly, you can find those type of workers anywhere (you may see their phone numbers on their trucks, you may see them shopping at home depot, you may find their info at those local Hispanic newspapers, you may ask around, etc). These Hispanic men are very hard working and very polite. If the stars were only for them I would give them 5, but the stars are for the company so I guess I can only give one because no customer should be treated the way I was treated.