Our car keys were stolen and we had to have our whole car re-keyed. We ordered parts from them and made an appointment to have the car rekeyed two days after they said the parts were in. We got to our scheduled appointment and waited over an hour before someone came out and told us that the parts weren't in yet, and had to reschedule for a week later. They quoted us at $400 for parts, $100 for labor, but when I brought the car in the second time, they re-quoted labor as $600! in addition to the $400 parts we had already ordered from them. Every time we called, there was complete chaos on the other end of the line. I am SO unhappy with their aptitude, attitude, and apparent inability to make a reasonable estimate! We live near the WB subaru, but from now on will drive to Bloomington to get the car worked on, and will go out of my way to discourage people from using the WB service center. AVOID WB's SERVICE CENTER unless you totally want to have your mental will-power and pocketbook drained.