From the outside, this place looks cute, comfy, and hip. I've had a mani/pedi as well as an eyebrow wax here and the service is TERRIBLE. The waxer showed up 20 minutes late and offered no apology. The woman ringing me up after my appt. was clueless. My manicure/pedicure experience was a little bit better, but with all the options I have in San Francisco, I won't go back to Lush Life again.