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Lundgren Honda of Auburn - 3 Reviews - 163 Washington St., Auburn, MA - Other Reviews - Phone (855) 230-0305

Lundgren Honda of Auburn

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163 Washington St.
Auburn, MA 01501
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(855) 230-0305
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Reviews

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Best

I just responded to the one star review and thought I needed to review Lundgren myself. I have had nothing but positive experiences at Lundgren. Their sales staff is no pressure...

Worst

Bought a new car from Lundgren and loved the sales process. Went back for some service and all I got was headaches. My car was damaged repeatedly by their service department. Will...

Horrible Customer Service 5/18/2010

Bought a new car from Lundgren and loved the sales process. Went back for some service and all I got was headaches. My car was damaged repeatedly by their service department. Will never return for service and will never recommend them to any one!!! And I also tried to contact the managers and it tooks so long to get a response. Overall, very disgusted with their customer service.\r I would have given no starts as a rating, but that was not an option. The sales person I worked with got the one star. Pros: One great salesman Cons: customer service, especially the service department more

LOVE them! 8/4/2009

I just responded to the one star review and thought I needed to review Lundgren myself. I have had nothing but positive experiences at Lundgren. Their sales staff is no pressure and they really take the time to answer all your questions. Their service staff is friendly and knowledgeable. I love that they offer loaner vehicles, or a ride to and from your work or home if needed. I have used both options. I really can't think of a bad experience that I have had with them. Lundgren has me as a customer for life! Pros: No pressure sales technique, wonderful service staff Cons: Can't think of one. more

Not Recommended--Leaves Customers High & Dry 1/18/2009

The customer service sense is very poor. They will not correct their own mistakes (I never expected to fail the state inspection so soon!) Despite all the promises and advertising of ""We're with you every step of the way, contact us 24/7..."" and so on, you're really on your own no matter what. The business about providing loaner cars is a total mirage! Ditto in regards to encouraging you to e-mail the service manager or owner with concerns. Lundgren Honda is disrespectful and inattentive to customers. Cons: don't live up to their own customer service promises (or provide any at all, really!) more
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