The customer service sense is very poor. They will not correct their own mistakes (I never expected to fail the state inspection so soon!) Despite all the promises and advertising of ""We're with you every step of the way, contact us 24/7..."" and so on, you're really on your own no matter what. The business about providing loaner cars is a total mirage! Ditto in regards to encouraging you to e-mail the service manager or owner with concerns. Lundgren Honda is disrespectful and inattentive to customers.
Cons: don't live up to their own customer service promises (or provide any at all, really!)