I have shopped at Luna in both Charleston and in Atlanta. Every time I go in optimistically hoping that 'this time it will be different' and every time I am sorely disappointed. I give it 2 stars instead of 1 because I do love the huge selection of 7 jeans and Michael Stars t-shirts but I cannot bare to spend money there given the attrocious attitude of sales girls. Specifically, I have been literally passed over by a sales girl on her way to help another customer who was wearing more expensive clothing. I have been given the 'up and down' look by the sales girls clearly judging my clothing as a basis for how much I will spend. And I am regularly on the receiving end of snotty tones from the sales girls. As such, I now only go in on occassion to try on items for size purposes and, later, order them via Neiman Marcus or shopbop. I pay extra shipping JUST to avoid letting those ridiculous girls have the benefit of my sale. It's a shame they're so incredibly rude because the clothing is lovely.
Pros: Great selection of 7 Jeans and Michael Stars t-shirts
Cons: The absolute worst customer service in Charleston