I usually don't write a review, but the service I had at Lucy's of Gramercy was so *horrible* that it has provided enough motivation. Let's start with the problems since they far outnumber the positive aspects of my dining experience. First, they botched up the reservation. We called a week ahead of time, and within that time frame, they lost our reservation. Fortunately, we were able to be seated (there was no one else there at the time). Second, the waiter had to take our order *THREE* times. Seriously! And there were no other tables! How can you forget an order three times if you don't have to wait on anyone else? Fourth, with the three times to take an order, he still messed up the order! One of my friends didn't receive the dish that she had ordered, and we had to wait even longer for our meal. And five, as if the whole ordeal wasn't enough, they charged us twice the amount for our meal! We've called the restaurant about five times now, and we've been passed along to different people, each one unable to resolve our problem. And **it's still unresolved**! (We're almost up to our 5th week in trying to resolve this problem.) If you're up for a night of pain and frustration, then I would probably go to Lucy's of Gramercy. However, I would save myself the money and time and just drop hammers on my feet all night. It's just not worth the frustration.\r
To be absolutely fair, the food was decent, and if the service was up to par for a normal restaurant (taking the correct order one time, delivering the correct food, and charging the right amount of money), I would give it a higher rating (of course). The chefs give the food a creative touch on traditional Puerto Rican classics.
Pros: decent ara?itas, bass, and pork
Cons: **the service** (management and waitstaff)