There was a very long line with no organization of where people were supposed to stand. The service was apathetic at best. The breakfast was very expensive for what we got, especially considering the ""affordable"" rating. I cannot have dairy (severe lactose intolerance) and when I asked for the omelette without cheese (not a substitution or something complicated) they told me there were no substitutions or special orders, even for food allergies. I was told I could eat the pancakes or tofu sautee (which I don't eat), so I ordered the pancakes, and they were covered in whipped cream (a milk product). Additionally, my boyfriend is severely allergic to gluten, and so he was told he could only have the tofu ""canoe- wreck."" Even this was touching a pile of toast (has gluten) and for him even if things are touching they can often set him off. When he asked for ketchup, he was literally given a bowl with less than a tablespoon of ketchup in it. Everything was unhealthy- my boyfriend's toast was drenched in butter, my pancakes were soaked in honey, caramel, whipped cream and syrup, and in the end, there was no warning on the website or the menu that there were no substitutions removals. The excuse we were given was the it was a small kitchen and they were busy. I have worked in several restaurants with even smaller kitchens, were just as busy, and it was never a problem to eliminate something as easy as cheese in an omelette. Considering our breakfast was $35, and we didn't enjoy any of it (because we couldn't eat it) it was an overall incredibly disappointing experience.
Cons: prices, bad attitude, nothing for food intolerances, no substitutions or exclusions for allergies, food very unhealthy