Shawn W. has been my technician for a service call on my air conditioner, in July, 2018, and also for a routine annual inspection on my HVAC, August 20, 2018. At both times, he demonstrated exceptional knowledge, professionalism and integrity. He was clear and concise in his diagnoses of my air conditioning issues, and made only the necessary repairs, with a 100% accuracy. I have had several service disappointments with Gene Love, but l am really grateful for Shawn W. and his expertise. He made a big difference. Thank you, Dale M.