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Lou's Door Inc - 9 Reviews - 1736 Junction Ave, San Jose, CA - Windows & Doors Reviews - Phone (408) 436-1736

Lou's Door Inc

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1736 Junction Ave
San Jose, CA 95112
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(408) 436-1736
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Main categories:

Contractors , Windows & Doors

Related categories:

Home & Garden , Construction & Repair

Reviews

( 4 )
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( 2 )
( 3 )

Best

Excellent service

Worst

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Very Disappointing Experience 5/3/2012

BEWARE!!!! I was very disappointed with Lou's Doors .Last week, on my first visit, their salesman kept trying to ""pawn off"" doors that were there already and when I told him I needed a cerrtain size he got a little quieter. I told him also that my doors would be getting heavy direct sunlight, he told me it didn't matter, I could go with any door I wanted, even though some of the other salesmen that were there told him I should be looking at a fiberglass doors. He showed me a distressed knotty alder door, which I fell in love with, he gave me a price and I told him I'd be back with my husband.. Yesterday my husband took off work and we went to look at the door and order it. Of course the salesman that I had spoken to wasn't there, but his brother was, I told him the price his brother had quoted, he said that price was incorrect and went and checked and came back with a price that was 1-1/2 times higher....needless to say, I was FURIOUS! We walked out, went to Performance window and doors (AB Doors) and purchased our doors with confidence right there and then...these guys know what they are doing more

Hold onto your wallet! 12/9/2011

We thought this was going to be a great experience. The people we spoke with seemed very helpful. We ordered a prehung door, then discovered that installation would cost more than the door, pushing the project way out of our budget, so we had to cancel the door order. Ryan was very nice, cancelled the order, and said he would refund our deposit immediately. He didn't. A week later he promised again to refund our deposit, but didn't. Another week went by, another call to Ryan, another promise to refund the deposit ""today for sure"". He didn't. Now I read reviews on another site that we're not the only customers he's stiffing. We're very disappointed in his dishonesty and we also can not afford to be hung out to dry, especially at holiday and property tax time! We've remodeled 3 houses and this is our first AND LAST experience with Lou's Doors! They may know doors but, sadly, they DONT know integrity! more


another good experience 4/3/2010

I am a handyman in the san jose area and always go to lou's for any door related items. they almost always have the part i need or can get the part within one or two days. cust service has been great for me. thanks guys. Pros: quick and easy solutions Cons: no cons more

Great Service Always Lou's Doors 10/28/2008

The staff I have had dealings with at lou's doors which has been almost all the office staff and a couple of the staff out back have all been great to deal with I do weekend work and also work for a large Remodel firm and have bought doors myself and the firm I work for has too and hand NO Problems with the staff or there knowledge of what is available, I bought a Patio Door for a client that had break proof glasses and they called me assoon as it was in as they do every time I order from them. Pros: Always Call when my oder is in more

blah 6/5/2008

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Terrible Customer Service 4/2/2008

I never have been treated so rudely and I have never met such a man that has no kind of customer service relations whatsoever. You are better off going to Southern Lumber, they have impeccable staff there. He claimed that he was the owner (I'm pretty sure he was the son of the owner) and yet if talking to your customer from across the room at your desk while she is standing at the front of the main desk, and yelling at her like an uncivilized, ill-mannered chauvinistic bigot and then picking up the phone in midsentence, not finishing his thought while I was standing there waiting for him to make a decision, Ignoring me as if i was going to go away. AND when I asked him to recommend someone else that would take on my job, he gruffly said he doesn't know anyone. Not only is he in the business and obviously he didnt want my business, he won't even recommend someone else to help me, as if he is guarding from competition. Of course he won't be getting my business so i don't know what business he is protecting! These people are hard to deal with, I would rather go to someone that I can communicate with so that I can get the job done right. more

Poor Customer Service 4/15/2007

My expericence with Lou's Door's would have been better if I had some experience with door installations before hand. They weren't very helpful in discussing all the steps in the process and details of what services they would and wouldn't provide. All the materials weren't provided in a timely manner. Their hours of operation aren't convenient , 6:30 A.M. thru 4:30 P.M. Monday to Friday,if you work day's. The price was good but the poor service more than negated any savings. I had to make many followup calls to get things done. Their choices for payment are Cash or Check, which is again inconvient and harder to withhold payment if a major preformance issue occurs. I feel overall they rate below average, though they seemed knowledgeable. more

GREAT EXPERIENCE!!! 8/1/2006

Our GC, Thibault Builders, used Lou's doors to replace two sets of French doors and eight interior doors on our home in Willow Glen. Ryan at Lou's was very nice to work with during the selection process and stood behind everything we purchased and installed. We have purchased a home in Los Altos and will definitely use Lou's Doors for our fixer-upper! Thanks: Lara from Los Altos Pros: Great selection of high quality products more
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Additional information

  • Neighborhoods:

    North, North San Jose
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