We have been using Lou's bottled spring water service for years, and have always been happy with them! They have had to add a fuel surcharge in the last year, but who hasn't? They always are on time, regardless of the weather, within reason, of course. There has never been a problem with their service. They provide us with excellent water at a cheaper price than any other service that I am aware of in town. We own the cooler, so we only buy the water jugs from them each month. But, I do understand that they are fairly competitive with the prices of renting "their coolers". I highly recommend them.