I purchased a used 2003 Ford Taurus from the used care department of LaRiche Chevrolet. It came highly recommended by the used car salesman. I was told it had new brakes, 2 new tires, new ball joints. The car only had 46000 miles on it so what could be wrong?? The first day I had it on my own, the front end wobbled. I asked the saleman if they had balanced the new tires. I brought it back to service, lost the car for the whole day, and when I got it back it was still in the same condition. The next time I took it back they actually had me take it to a tire dealer to have them balance them. It was good for the first day, but now my brakes were pulsating as well. I took it back in (third time, mind you) and was told that the rotors were bad, and was told they put NEW rotors on the car. Well, this time when I took it home there was this horrible grinding noise when I applied the brakes. I took it back in (4th time). I was told the pads they used when they put "new brakes" on the car were the cheapest ones on the market and they weren't even recommended for that car, and if I wanted the right ones I HAD TO PAY. WHAT???? After telling them no way and getting my poor father involved, they decided to put the correct ones on at no cost. (5th visit) The service advisor and I took the car on the highway and it seemed like the problem was fixed. Well, two days later the problem was back. This time I figured I was going somewhere else. Guess what?? The rotors they told me they replaced WERE NOT REPLACED and they were warping when the brakes got hot. I fixed the problem myself. I spoke to a lemon law attorney but they said I didn't have much of a case. So, do yourself and your loved ones a favor and PASS THIS DEALER UP!! KEEP DRIVING!! DO NOT STOP!!!
Pros: The Service Advisor was kind.
Cons: They could not take care of a problem vehicle they sold me.