I have never been to a salon that treated their potential clients the way I was treated here. First of all, the two girls at the front desk don't acknowledge you until they have to. They didn't even crack a smile the whole time I was there. I wanted to have my hair re- highlighted because it was growing out. I showed the stylist a picture of a celebrity who had pretty blonde hair. While she was coloring my hair, she asked if I wanted more blonde than brown..I thought that was a silly question since I clearly wanted to have all over blonde highlights with different shades of blonde.. Then after she was done, she used a ton of toner on my hair and left it in awhile. When she took the towel off, my hair was mostly this dark, ashy brown. Um, what? It looked nothing like the picture I showed her. After she was done blow drying it, it looked so ashy, almost grey. Looking back, I should've just refused to pay, but I hate causing a scene or confronting people, so I just reluctantly payed $110. While I was waiting to pay, the two girls at the desk didn't look up from what they were doing for like 10 minutes. One of them just stared at me and told me to wait while they were working on something else. Which is fine, I wasn't in a hurry, but they weren't friendly or courteous at all. after that, i went to another stylist who colors my friend's hair, and she fixed my hair, touched up my roots that were still dark ( I have no idea what that Lotus girl did to my hair, I was there for 3.5 hours and came out with still dark roots and grey hair), and finally made my hair the shade of blonde I wanted in the first place. Well today I went back to Lotus to ask for my money back. I hate confrontation, so I quietly explained what happened: that the stylist didn't do at all what I wanted and that I had to go somewhere else to get it fixed, and I wasn't planning on spending around $300 to get my hair the way I wanted it. The two girls sitting at the front desk (Sandy was the name of one of them) just stared at me. Then this older lady came over and looked up when I had gotten my hair done there. It was a few weeks back. I work until 7 ever day, when the salon is closed, and this was the first Saturday I could get off and drive over there to get a refund. Well the owner wasn't having it. She said there was nothing she could do about it now. She said if I had asked for a refund the week that I had gone in, she could've given me my money back. That was ""salon protocol"". I'm sorry I missed that memo. I told her what difference does it make how long ago, it was only like two weeks ago, and I still had to go somewhere else to get it fixed. She just got up and left. If that's how they treat potential clients, they need serious help in the customer service department. So one of the girls said I could get some free shampoo. (Really??) I didn't want free shampoo, I already have some. I just wanted my money back for the crappy hair dye job I got. But like I said, I hate confrontation, so I picked out some shampoo. The girl helping me clearly knew nothing about what she was talking about either. She recommended this one type of shampoo and on the bottle, it said it was for aging, grey hair. Well I didn't have grey hair anymore, thanks to the second stylist I went to. So anyways, I picked out two huge bottles of shampoo which didn't even total to the amount that I payed for the horrendous hair appointment in the first place. No one, not the two girls at the front desk or the owner herself, said sorry or anything! I couldn't believe it. I'll be sure to tell everyone I know not to go to that salon. The owner was a joke and rude and not friendly or helpful in any way.