Don't bother with this place! I called them to make an appointment for a nail clipping. It took three calls before I was able to reach someone. I was told I did not need an appointment, just come in between 11:00 am and 3:30 pm. So, we arrived at 3:14 pm only to find the place locked up and closed. I thought that was strange especially since it was a weekday. We looked on the door for the business hours and there were none to be found. After all this, I think I will spend the extra $4 and go to Pet Smart. It is definetly less hassle and more convient.