Have no idea what these people were talking about when it came to customer service. From what I read from the other 2 comments, I think they were at R Peterson's gun shop. Every time I walk into Los Ranchos, they just let me look until I find something I like, then we start talking, if I'm not sure what exactly I want, then I ask for details and to examine the gun. It'll be the same when I come in to get a side by side shotgun. They'll show me where their located and leave me alone until I have questions. They're really cool with everything, except it's been awhile since I've been there, so I don't know if your still allowed to smoke in the store. I even told my kid(she lives in New York now) when I croak out to be sure to sell all the guns back to Los Ranchos as I know they'll find a good home, plus really don't shoot anymore, just like to collect as I figure it's an investment in the long run.