I have dined here a few times. Each time, all the employees were friendly, not matter how busy they were. Even though it can be used as an upscale restaurant (we went there once to close a business deal), we have also dined with children without any problems. The children got extra attention from the staff. I cannot say enough about the staff. I think if I ever encountered a nasty employee there, I would fall out of my chair while fainting. One waitress, I really wish I could remember her name to post it here, noticed that my husband miscalculated and added an additional $20 or so over the usual 20% tip. She ran out into the parking lot without a coat (it was really cold; imagine a blustery Chicago winter night) to track us down and tell us. Now that is just above and beyond!