The roof was put on prior to our buying the property, in the four summers we've lived there, every year the roof springs a leak. Every year. They would come out, recoat, do whatever it is they do, but still next year: ta da! leak. The ten year warantee ended this year, two months later, the leak has again recurred. I called to see if they would be willing to come out and fix it, acknowledging that we would pay, and no call back.\r
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Frankly, what they should do is offer me a roof since it is plenty clear that the first one isn't adequate (and my roof is tiny, seriously, not a giant project.), but yeah, not even a call back. We'll be getting a new roof and paying for it, just not from Loonstyn.
Pros: Attempted to fix leak under warantee; Note:""attempted""
Cons: Roof leaked well within ten years, and beyond.
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