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Lone Star Pet Lodges - 6 Reviews - 3207 Williamsburg Ln, Missouri City, TX - Specialty Animal Services Reviews - Phone (281) 403-7700

Lone Star Pet Lodges

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3207 Williamsburg Ln
Missouri City, TX 77459
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(281) 403-7700
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Reviews

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Best

The unfortunate thing about these types of forums is that the business owner is not given any notice when a review is posted so they have the opportunity to determine if a respons...

Worst

We used this facility several times for boarding and only a couple of times for grooming. The last visit was very disappointing. We only needed an overnight stay for our dog a...

Nope, can't do it. 6/14/2010

I do not want to go into details because it will only get me all upset again, but the owner is so rude. His name is Walter and he is not friendly AT ALL and does not put customer service first. I will never take my pet here, because if they are this rude to me over the phone, I'm afraid they'll kick my dog if she makes them mad. Pros: I have no idea Cons: rude to me, how will they treat my dog? more

Misinformed and Overcharged! 1/24/2009

We used this facility several times for boarding and only a couple of times for grooming. The last visit was very disappointing. We only needed an overnight stay for our dog and was informed by the phone rep that it was available. They didn't mention that a minimum 2-night stay was required so we nearly broke our necks trying to return to p/u our dog before close. I had to beg my mother who lives 30 min away to pick him up. My dog's 1 day supply of food was returned to my mom along with the receipt. I called the facility the next day morning to inquire about the food. The phone agent couldn't explain so a ""manager"" had to call me back to tell me that my dog refused his food, so they fed him their food. Well that sounded pretty ridic considering I have a lab that will eat just about everything! And who stays to look at a dog eat? I let it slide though since I'm pretty sure he ate their food b/c he had the craps for a day. They obviously forgot that he had his own food and made up the lame story. Thank goodness he's not on a special diet! Anyway...the kicker is that I looked at my receipt to find they charged me for two full days when it was never explained to me initially that 2 nights were required (which means two days in their eyes) BUT why then did they call me @ 6:30 pm to ask me if I was coming for my dog, when I actually didn't have to put my mother out since I had until 12 noon the following day? And so the owner will feel better about the forums, YES we were too offered a free night, but that isn't enough! I will make sure that we post on every forum and tell all our friends and group networks who have pets where to go. It won't be here. I'm sure the owners know that a good way to grow your business is through referrals and from the looks of other reviews I've read, you won't be getting many. Pros: Clean Cons: Not very accomodating more

Great grooming, bad training 12/29/2008

I used this place several times for grooming (which is great). However, I wanted to get my dog trained there as well. When I first went I was introduced to the trainer, who was very nice. A friend was also having her dog trained there. On my second trip back the trainer was gone and the owner said he would be doing the training. \r I asked around and come to find out this guy isn't a trainer. He didn't go to school to be a trainer and has no experience. I'm glad I asked some friends before I agreed to their training. \r So before you agree to expensive training get the trainers experience and education. This is not the place to go for training.\r But, the grooming is great and I highly recommend it (ask for the guy that works there). Pros: Great grooming, best in town Cons: Trainer has no experience more

Prior Review 5/27/2008

The unfortunate thing about these types of forums is that the business owner is not given any notice when a review is posted so they have the opportunity to determine if a response is accurate or not. Unfortunately, the prior review is NOT ACCURATE in that the person making the post made no mention of the fact that we offered to credit her for 1 night on her next scheduled stay - which we clearly offered to do in the spirit of clearing up any confusion related to the 12:00PM check-out time.\r \r We pride ourselves in our customer service and responsiveness to our pet customers and their 2-legged parents. We hope you will try one of our services, including our training services. We see that an uninformed person has stated that our trainers have no experience, however this is incorrect. We have one trainer that is also a zookeeper at the Houston's Children Zoo and did the same at the Chicago Zoo, having trained dogs and other animals in her capacity there and our other trainer has over 20 years experience in dog training. \r \r Walter Darr Pros: Great Training / Great Service / Great Boarding / Great Grooming / Great DayCamp more

Same problems as other reviewer 4/21/2008

I had the same problems as the other reviewer with being overcharged. I too found the owner very difficult to work with. The staff was great and very nice. But, the owner was too rude. I don't think there is any flexibility at this place. For me, I would like to spend my money where I feel like there is some flexibility. Particularly because my schedule can be inflexible.\r I just found his (ie the owners behavior) a little too cold for me. Would not recommend.\r more

Unwarranted charges 12/27/2007

My dog was scheduled to stay for five nights, with a pick up date on Christmas Eve. On Christmas Eve, I arrived at 12:15 pm, 15 minutes after the pickup time of 12. I realized I had been charged for 6 nights instead of 5 at $28.00/night. I called the lodge and informed them about the overcharge, was told I was charged that because of the fifteen minutes, and that she needed to talk to the owner. I suggested she prorate the charge for the fifteen extra minutes my dog was there. When she called, she stated that because of the 15 minutes, I would be charged for an extra night and they would not prorate the charge. I then requested to speak to the owner. The owner told me there were two issues, and the lesser issue was ""what would they tell the person that showed up at 12:30?"" He then told me the greater issue was that scheduling a dog for late pick-up prevented them from renting out that enclosure. I pointed out that my dog was not scheduled for late pick-up. I then asked if my getting there at 12:15 prevented them from renting out his enclosure (since that was the greater issue), and he had not even checked (obviously he had not, or he would have pointed that out). The bottom line is my getting there at 12:15 did not prevent them from renting out that enclosure, since he was not supposed to be there later than 12. Even though the owner stated that was the greater issue, he still refused to credit the $28 he charged me for 15 minutes. Although I completely understand that I arrived fifteen minutes after 12, the business was open, they could prorate the charge, and I did not in any way prevent them from renting out that enclosure. When I told him I was going to dispute the extra charge with my credit card company, he told me that based on his experience with other people that had done that (so I am not the only person that has complained), I would not prevail. So beware, if you get there at 12:01 pm, you?ll be charged for an entire extra day. more
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