My dog was scheduled to stay for five nights, with a pick up date on Christmas Eve. On Christmas Eve, I arrived at 12:15 pm, 15 minutes after the pickup time of 12. I realized I had been charged for 6 nights instead of 5 at $28.00/night. I called the lodge and informed them about the overcharge, was told I was charged that because of the fifteen minutes, and that she needed to talk to the owner. I suggested she prorate the charge for the fifteen extra minutes my dog was there. When she called, she stated that because of the 15 minutes, I would be charged for an extra night and they would not prorate the charge. I then requested to speak to the owner. The owner told me there were two issues, and the lesser issue was ""what would they tell the person that showed up at 12:30?"" He then told me the greater issue was that scheduling a dog for late pick-up prevented them from renting out that enclosure. I pointed out that my dog was not scheduled for late pick-up. I then asked if my getting there at 12:15 prevented them from renting out his enclosure (since that was the greater issue), and he had not even checked (obviously he had not, or he would have pointed that out). The bottom line is my getting there at 12:15 did not prevent them from renting out that enclosure, since he was not supposed to be there later than 12. Even though the owner stated that was the greater issue, he still refused to credit the $28 he charged me for 15 minutes. Although I completely understand that I arrived fifteen minutes after 12, the business was open, they could prorate the charge, and I did not in any way prevent them from renting out that enclosure. When I told him I was going to dispute the extra charge with my credit card company, he told me that based on his experience with other people that had done that (so I am not the only person that has complained), I would not prevail. So beware, if you get there at 12:01 pm, you?ll be charged for an entire extra day.